Hong Leong MSIG TakafulHong Leong MSIG TakafulHong Leong MSIG Takaful

Customer Charter

Accessibility :

Contact us online24 hours a day, seven days a week at ReachUs@takaful.hongleong.com.my
Or call us at 603 – 76501800 from Monday to Friday between the hours of 9.00am to 6.00pm.

Product :

We will diversify,innovate and create ranges of products to meet various financial and protection needs of clients.

Certificate Issuance :

We will issue Takaful Certificates within 14 working days upon receiving full documentation and risk information.

Personal Information :

We value the personal information you give us and will take all reasonable precautions to prevent unauthorized access to that information.

Dispute Resolution :

We will address each complaint in an equitable, objective and timely manner. We will ensure that a customer receives prompt acknowledgment of any complaint within 2 working days.

Level 5, Tower B, PJ City Development,
No.15A, Jalan 219, Seksyen 51A,
46100 Petaling Jaya, Selangor
Tel: (603) 7650 1800
Fax: (603) 7620 6730